Refund policy
At Lucypetals, customer satisfaction is important to us. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the policy below.
Return Eligibility
To qualify for a return:
- Items must be in original condition
- Unworn, unwashed, and free from damage
- Original tags must still be attached
- Return requests must be submitted within the allowed return period after delivery
Items that appear worn, altered, or damaged may not qualify for a refund.
Non-Returnable Items
The following items are considered final sale and cannot be returned:
- Accessories
- Bodysuits
- Swimwear
- Intimates
- Gift cards
- Final sale items
How to Request a Return
To request a return authorization, please contact our support team at:
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
Returns sent without prior authorization may not be accepted.
Refunds
Once your returned item has been received and inspected, eligible refunds will be issued to the original payment method.
Please note:
- Shipping fees are non-refundable
- Refund timing depends on your payment provider
- Items that do not meet return requirements may be declined
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos of the issue so we can assist you promptly.
Return Address Notice
Please do not send returns to the address listed on your package or store information page. This is not our return processing address, and unauthorized returns may not be accepted.
Contact Us
Lucypetals
Email: love@lucypetals.com
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